Expert Columnists - Suzan Flamm - Industry Insight
Suzan R. FlammSuzan R. Flamm, Esq., is assistant general counsel of the Jewelers Vigilance Committee (JVCLegal.org), which provides general educational resources and jeweler-specific advice. When paying for a design doesn't make it yoursIf a bench jeweler hired on contract designs a piece for your store, it’s yours exclusively, right? Not so fast, says attorney Suzan Flamm. More Must retailers heed manufacturer's 'suggested' retail prices?If retailers want to discount, do they have to heed requests from manufacturers that they stick to suggested retail prices? Attorney Suzan R. Flamm of the Jewelers Vigilance Committee puts the legalities of pricing in simple terms. More Jewelers buying secondhand jewelry need licensesIn a down economy, it is not surprising that consumers will sell used jewelry for cash or that retailers will buy it to augment their cash flow. It is alarming, though, that some jewelers seem unaware of the laws regulating secondhand purchases. More Are Web-savvy competitors redirecting your customers?The Internet can be a phenomenal marketing tool for your business. But it's also a tool for competitors who may--unbeknownst to you--be using your trademarks to draw customers to their own Web sites. More E-tail hazards include getting sued from afarThe benefits of advertising and selling jewelry online are clear, but the complications of doing business from afar might be less obvious, as one jeweler found out after dealing with a dissatisfied customer who lived in a state 2,000 miles away. More A shield for when memo customers go bankruptA diamond supplier who regularly conducted business "on memo" with a valued customer lost the diamonds and any chance of recovering their value after a trusted client filed for bankruptcy. In this economy, such scenarios could become commonplace if diamond merchants using memo do not take steps to protect their property interests. More In diamond grading, 'It's subjective' only goes so farA series of consumer complaints alerted the Jewelers Vigilance Committee (JVC) to a jeweler who sold customers diamonds with grading reports that were brought into question by subsequent appraisals. More Keep it legal with appraisals based on factWhile many jewelry appraisals are accurate and reliable, those that are not erode consumer confidence and hurt the industry, to say nothing of the fact that they break the law. A Jewelers Vigilance Committee case study demonstrates the damage that can result from inflated appraisals. More |
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